Before purchasing, please note that FGOBY canvas is divided into two types: printing and white cloth.

The product title with (Stamped) is our printed canvas, which is printed.

The product title with (Counted) is our white canvas, which is not printed,You will receive a white cloth canvas.

If you encounter any problems when purchasing or after receiving the goods, you can contact our customer service email (service@fgoby.com) on working days.

Our customer service staff will be off on weekends, please forgive us for not being able to reply to you in time on weekends.

The coupon code can be used on the page where you fill in your personal address information at the checkout.

Once you have personalized your order and proceed to checkout, you will reach the "Payment Information" page.

On the right hand side you will see a "Gift card or discount code" box.

In the space provided, enter in your gift card code or coupon code. Next, click "Apply".

Our goods will generally be dispatched within 2 days.

If the goods you buy are new product or out of stock, you need to wait a few more days, we will also expedite the stocking.

If you use our standard shipping method, it usually takes about 10-30 days to arrive.

If you choose our fast shipping, it usually takes 7 to 15 days.

In case of other force majeure factors (such as weather, customs clearance, holidays, etc.), the arrival of the goods is delayed, please understand.

To track your package, you can log in to your account to view your order history.

Once your package has shipped, a tracking number will also be provided to you through email.

We primarily uses PayPal to process secure payments.

Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products.

After submitting an order, you will be redirected to PayPal to complete the transaction.

If you cannot understand the language when you enter the page, you can click on the language conversion and currency conversion at the top right of the store to convert to your local language and currency.